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Frequently Asked Questions

Find the answers to some of our most commonly answered questions below.
Have a question that isn’t answered here? Feel free to visit our Contact Us page.

Log in and Account Creation Help

How do I log in?

You can login to your account with your Username/Email address and your password on the Account Login page.

What do I do if I forgot my password?

You can reset your password by going to the Lost Password page.  Enter your email address or username and it will send you a unique link to reset your password.

I can’t log in.  What’s wrong?

Please verify that your e-mail address and password have been entered correctly. Should you continue to experience problems accessing the site, please contact us at for further assistance.

Product Order Information

How do I find out when my order is shipped?

We are committed to processing your order promptly, and most orders will ship within 24 hours.  If you order online, you will receive a shipping confirmation notice with tracking information. Please allow 7-10 days to receive orders within the USA.  Canadian and International orders may take 18-21 business days for delivery.

What is your return policy?

We want you to be completely satisfied with Mayo Clinic Press product.  You may return a product within 30 days and receive a prompt refund.  To request a return, please email

What if a product is out of stock?

In the event of a temporary stock shortage, we will generally have the product available to ship within 30 days. In the rare occasion that we are unable to meet that deadline, we will not process your order and will notify you when the product becomes available.

Health Letter

Questions or comments regarding your Mayo Clinic Health Letter

If you have questions or comments regarding your Mayo Clinic Health Letter print or digital subscription account, please:

Email us at:

Write to us at:

Mayo Clinic Health Letter
P.O. Box 9302
Big Sandy, TX 75755-9302

Call us at:

Where is my account number?

Your account number is an 11- or 12-digit identifier above your name and address on your newsletter label, renewal notice or account invoice — highlighted in red on the sample shown here: 

Account Number

Privacy and Security

How secure is your site?

All pages on our site are encrypted with secure server software (SSL). The encryption means that your data are protected while they are being transferred over the Internet to our servers. Once your data reach our servers, the same state-of-the art security software that guards our company’s essential business data protects your data as well. In addition to using the most secure technology available, we de-identify all data before they are used in any aggregate reporting that may be done.

Will I receive e-mail notifications?

Yes. We’ll send you periodic updates as new Mayo Clinic products and services become available. You may unsubscribe from this service at any time by sending an e-mail to

Does Mayo Clinic Health Letter sell its mailing lists?

Mayo Clinic Press does not sell email addresses. However, we make our Mayo Clinic Health Letter mailing list available to carefully selected companies and organizations.

If, at any time, you prefer that we do not share your information, contact us at or send regular mail to:

Mayo Clinic Order Processing
P.O. Box 9342
Big Sandy, TX 75755-9342

Manage Your Account & Self Help

Mayo Clinic Medical Services

For information about Mayo Clinic services, you may write or call any of our three facilities:

Mayo Clinic, Rochester
200 First St. S.W.
Rochester, MN 55905
(507) 284-2511

Mayo Clinic, Jacksonville
4500 San Pablo Road
Jacksonville, FL 32224
(904) 953-2000

Mayo Clinic, Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
(480) 301-8000

Or visit us at: