Frequently Asked Questions
Find the answers to some of our most commonly answered questions below.
Have a question that isn’t answered here? Feel free to visit our Contact Us page.
Log in and Account Creation Help
You can login to your account with your Username/Email address and your password on the Account Login page.
You can reset your password by going to the Lost Password page. Enter your email address or username and it will send you a unique link to reset your password.
Please verify that your e-mail address and password have been entered correctly. Should you continue to experience problems accessing the site, please contact us at email@example.com for further assistance.
Product Order Information
We are committed to processing your order promptly, and most orders will ship within 24 hours. If you order online, you will receive a shipping confirmation notice with tracking information. Please allow 7-10 days to receive orders within the USA. Canadian and International orders may take 18-21 business days for delivery.
We want you to be completely satisfied with Mayo Clinic Press product. You may return a product within 30 days and receive a prompt refund. To request a return, please email firstname.lastname@example.org.
In the event of a temporary stock shortage, we will generally have the product available to ship within 30 days. In the rare occasion that we are unable to meet that deadline, we will not process your order and will notify you when the product becomes available.
If you have questions or comments regarding your Mayo Clinic Health Letter print or digital subscription account, please:
Email us at:
Write to us at:
Mayo Clinic Health Letter
P.O. Box 9302
Big Sandy, TX 75755-9302
Call us at:
Your account number is an 11- or 12-digit identifier above your name and address on your newsletter label, renewal notice or account invoice — highlighted in red on the sample shown here:
Privacy and Security
All pages on our site are encrypted with secure server software (SSL). The encryption means that your data are protected while they are being transferred over the Internet to our servers. Once your data reach our servers, the same state-of-the art security software that guards our company’s essential business data protects your data as well. In addition to using the most secure technology available, we de-identify all data before they are used in any aggregate reporting that may be done.
Yes. We’ll send you periodic updates as new Mayo Clinic products and services become available. You may unsubscribe from this service at any time by sending an e-mail to email@example.com.
Mayo Clinic Press does not sell email addresses. However, we make our Mayo Clinic Health Letter mailing list available to carefully selected companies and organizations.
If, at any time, you prefer that we do not share your information, contact us at firstname.lastname@example.org or send regular mail to:
Mayo Clinic Order Processing
P.O. Box 9342
Big Sandy, TX 75755-9342
Manage Your Account & Self Help
For information about Mayo Clinic services, you may write or call any of our three facilities:
Mayo Clinic, Rochester
200 First St. S.W.
Rochester, MN 55905
Mayo Clinic, Jacksonville
4500 San Pablo Road
Jacksonville, FL 32224
Mayo Clinic, Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
Or visit us at: www.mayoclinic.org